Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at lydiabellemont@163.com. Please note that returns will need to be sent to the following address: 8599 Rochester Ave suit100 Rancho Cucamonga, CA 91730.


You can always contact us for any return questions at lydiabellemont@163.com.

Return Shipping Fees

Due to the high cost of transporting large items, we charge the following return shipping fees based on the product category:

  • $150 for sofas

  • $100 for beds

  • Other products may be subject to return shipping fees depending on size and weight. Please contact us for specific rates.

Please note: If you choose not to use a YULIKA shipping label and arrange the return by yourself, you will not be charged these specific fees by us (though you will be responsible for the costs charged by your chosen carrier).

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Depending on the severity of the damage, we may offer a partial refund proportional to the extent of the issue.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as custom products (special orders or personalized items) and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If more than 15 business days have passed since we’ve approved your return, please contact us at lydiabellemont@163.com.